TM
Thapelo M

1 reviews | Active since Sept 2015

04 Jul 2024, 09:57

BEWARE OF NAKED INSURANCE!!!

Subject: Warning: Beware of Naked Insurance's Unfair Treatment and Deceptive Practices

To whom it may concern,

I am writing this review to warn others about the deceptive practices and unfair treatment I have experienced with Naked Insurance. My recent interaction with your company has left me feeling utterly disappointed and betrayed, and I believe it is essential to alert potential customers to the risks involved in choosing your services.

I found myself in a challenging situation when I lost my job and was unable to pay my June premium. I reached out to Naked Insurance to explain my circumstances, hoping for understanding and support during this difficult time. However, to my dismay, I was met with callousness and indifference. After just one month of missed payment, Naked Insurance swiftly cancelled my cover, leaving me exposed and vulnerable.

Furthermore, your company insisted that the outstanding amount be settled before I could regain coverage. I managed to sc**** together the funds and promptly paid the outstanding amount, believing that my policy would be reinstated and my belongings would once again be protected. Little did I know that this was just the beginning of my ordeal.

To my utter disbelief, Naked Insurance now claims that my device, which I have been insuring with your company for almost three years, is not eligible for coverage because it is older than six months. This arbitrary and unjust policy completely disregards my loyalty and commitment as a customer. I entrusted Naked Insurance to safeguard my device, faithfully paying premiums for years, only to be met with a cold and heartless response when I needed support the most.

This situation has left me in a state of distress and uncer*****y. I am now faced with the daunting task of finding alternative means to protect my device, which Naked Insurance has callously abandoned. It is truly disheartening to realize that my years of loyalty and financial investment have been met with such disregard and negligence.

I implore anyone considering insurance with Naked Insurance to think twice before making a decision. My experience serves as a cautionary tale, highlighting the lack of empathy, fairness, and transparency within your company. It is evident that Naked Insurance prioritizes profit over the well-being and satisfaction of its customers.

In conclusion, I urge potential customers to exercise caution and explore other insurance options. Do not fall victim to Naked Insurance's deceptive practices and unfair treatment. Seek out a company that values and supports its customers during times of hardship, rather than abandoning them when they need assistance the most.

0
Replies (1)
Naked Insurance
Naked Insurance's reply04 Jul 2024, 11:19
Official
Hi Thapelo,

We’re sorry to hear about your recent experience with us. We regret that we fell short of meeting your expectations and we understand your frustration. Our team will reach out shortly.