Bad service delivery

I now have no option but to hope this gets the attention of the people at Naked Insurance.

I am very disappointed with the service I received or lack thereof.

To start off our claim was lodged on 29 March and we are now at 13 April. We at this point have no indication as to when the claim will be finalised and all response that I am getting is open ended answers.

I phoned yesterday where I was promised a call back from the person handing my claim. Then she sends me an update email with no real indication as to when this will be finalised. She has the time to call the Assessor but she does not have the time to call the paying customer.

I then call today to see if I can get hold of someone that can assist. After calling being promised a call back. Guess what?? No call back. I then call back later and finally get hold of someone. Then he gives me open ended answers as well. He can not tell me who is appointed to look at the car, when they will look at the car or where the car needs to go. I say I want feedback before close of business which he promises to do. Guess what again? It is 6pm and the closes at 4pm. No feedback!! I am disappointed and very upset with the way that they are treating their clients.