Bad Service Delivery and Communication

I have been a customer of Naked for the past three years and have never made a claim. However, my recent experience with their roadside assistance service was extremely disappointing. I was left stranded in my car for over an hour and 30 minutes after the service provider was deployed to my location. To make matters worse, The service provider was attending to another job, which meant that I was not made a priority.

What was even more concerning was the lack of communication and customer service from the company. Despite being a loyal customer for three years, no one from the company bothered to call me back to apologize or see if I was eventually assisted. This type of treatment towards customers is unacceptable and has left me extremely dissatisfied.

I had no choice but to terminate my insurance policy with Naked Insurance and switch to another insurer. I cannot recommend this company based on my recent experience with their roadside assistance service. I urge others to be cautious before choosing this company for their insurance needs.