RM
Rehana M
1 reviews | Active since May 2015
27 Jan 2026, 05:09
Bad Service: Car damaged while in claim
My car was in an accident on 23 Dec. Naked was very good and arranged for the car to be towed to storage, therafter the claim was approved speedily. On 19 Jan I was called by the repairer to say my car was ready and I can fetch it. This is when I noticed thar my car was badly damaged while still under claim, damages that were not caused by the accident. What irritates me is since then, they are investigating, no progress on fixing the damage that was caused while they had the car in their possession. This is absolutely inconvenient for me, I don't have a car to go to work and my expenses have increased as I have to find alternative transport. The insurance company could not even provide a courtesy car when the fault is on their side. I will be reconsidering my decision whether to stay with Naked going forward as this is bad service.
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Naked Insurance's replyOfficial
27 Jan 2026, 05:38Hi Rehana, thank you for your review. We’ve noted your message and our team will follow up with you directly.
Naked Insurance's reply27 Jan 2026, 05:38
Official
Hi Rehana, thank you for your review. We’ve noted your message and our team will follow up with you directly.
RM
Rehana M's updateReviewer Update
04 Feb 2026, 16:34It is now 17 days later from 19 Jan when I reported the additional damage to Naked. I received an email from Teegan whonis managing my claim, on Monday saying that Naked gave the panel beaters the go-ahead to begin fixing the vehicle. When I contacted the panel.beaters I was informed that when they contacted the Assessor at Naked he flat out indicated that he did jot approve anything and went to the extent to say that Teegan has NO right to approve anything. So really, Naked, why don't you have your ducks in a row? Where is the communication? This shows that your behaviiur is totally unprofessional to put it mildly, i get one message and the service provider gives me a contrary message. I just received a message now from the panel.beater again This panel beater is efficient enough to send me a sms update every day, whereas Naked only responds to me when I CONTACT THEM. the message for the past 2 days stated that they are awaiting insurance approval. So, Teegan, why did you lie in your email to me??? I am already frustrated and Naked is really raising my frustration to a new level, every day that goes pass. Yes, iou have waived my excess, and rightly so because the fault is YOURS. Saying that you are treating this as a matter of urgency tells me you need to reschool yourselves with the meaning of urgency!. I repeat 17 days to date. If it wasn't for the carelessness of the storage facility I would have had my car on 19 Jan, now I do not know where my car is stored, is it in a garage or left outside under the extreme elements of the weather we have been experiencing recently. What will be the condition of my car when I do eventually get it back?
RM
Rehana M's update04 Feb 2026, 16:34
Reviewer Update
It is now 17 days later from 19 Jan when I reported the additional damage to Naked. I received an email from Teegan whonis managing my claim, on Monday saying that Naked gave the panel beaters the go-ahead to begin fixing the vehicle. When I contacted the panel.beaters I was informed that when they contacted the Assessor at Naked he flat out indicated that he did jot approve anything and went to the extent to say that Teegan has NO right to approve anything. So really, Naked, why don't you have your ducks in a row? Where is the communication? This shows that your behaviiur is totally unprofessional to put it mildly, i get one message and the service provider gives me a contrary message. I just received a message now from the panel.beater again This panel beater is efficient enough to send me a sms update every day, whereas Naked only responds to me when I CONTACT THEM. the message for the past 2 days stated that they are awaiting insurance approval. So, Teegan, why did you lie in your email to me??? I am already frustrated and Naked is really raising my frustration to a new level, every day that goes pass. Yes, iou have waived my excess, and rightly so because the fault is YOURS. Saying that you are treating this as a matter of urgency tells me you need to reschool yourselves with the meaning of urgency!. I repeat 17 days to date. If it wasn't for the carelessness of the storage facility I would have had my car on 19 Jan, now I do not know where my car is stored, is it in a garage or left outside under the extreme elements of the weather we have been experiencing recently. What will be the condition of my car when I do eventually get it back?