Bad service at premium prices

While the initial idea sounds really cool we all know that the proof is in the pudding, or in this case, as soon as you need the insurance you pay for each month. When I dared to use my insurance they responded by increasing not only my premium but also my Excess by 10%. So much for any lower premiums. Now I want to cross the border and getting information from them took5 hours, or as they say, shake of some animals tail. I then phones and asked how I go about getting a cross-border letter and was told to send an email request, the response is within a day. Yip, no response, NADA, nothing. Insurance companies all have their issues because they are in the business of trying to ***** you but naked takes it to the next level by combining bad service with the *****ing. I am off to look for new insurance as soon as the new year is here.