AV
Axola V
1 reviews | Active since Oct 2023
14 Oct 2023, 06:07
Bad service
I’m not happy with the way my claim is been handle I have forwarded them every documents they need but still I’m getting runaround they will rather appoint someone just ask to you silly stupid questions , when I took out naked insurance I was asked about my insurance history which I did disclose but still their trying to find ways to reject my claim I’m really tired I’ve spoke to Charlene many times on the phone even the video call but she’s saying I’m avoiding her!! I will never recommend naked insurance to anyone Yes I had iPhone 14 Pro before I even apply for my naked policy got nothing to hide about that I’m tired of Charlene
Helpful (0)
Replies (4)0
Replies (4)
Naked Insurance's replyOfficial
14 Oct 2023, 15:55Hi Viwe,
We apologise for this experience that you've had with your claim and we can confirm that the claims team will be in touch with you regarding this matter.
We apologise for this experience that you've had with your claim and we can confirm that the claims team will be in touch with you regarding this matter.
Naked Insurance's reply14 Oct 2023, 15:55
Official
Hi Viwe,
We apologise for this experience that you've had with your claim and we can confirm that the claims team will be in touch with you regarding this matter.
We apologise for this experience that you've had with your claim and we can confirm that the claims team will be in touch with you regarding this matter.
AV
Axola V's updateReviewer Update
14 Oct 2023, 16:12Your manager still not helping send me runaround email same story nothing different
AV
Axola V's update14 Oct 2023, 16:12
Reviewer Update
Your manager still not helping send me runaround email same story nothing different
AV
Sameer Ilyas (Naked Insurance) Oct 14, 2023, 15:53 GMT+2 Hi Viwe,
Sameer here from Team Naked!
Thank you for providing us with the above, however, as mentioned, there has been new information that has come to light which is requiring us to further continue with validation.
We do understand that the beacons and billings may take a while, however, the validators will be doing everything they can from their side to expedite the matter as soon as possible.
Have an awesome day further and shout if there is anything else we can help with.
Cheers,
Sameer
Axola V's updateReviewer Update
14 Oct 2023, 16:12Sameer Ilyas (Naked Insurance) Oct 14, 2023, 15:53 GMT+2 Hi Viwe,
Sameer here from Team Naked!
Thank you for providing us with the above, however, as mentioned, there has been new information that has come to light which is requiring us to further continue with validation.
We do understand that the beacons and billings may take a while, however, the validators will be doing everything they can from their side to expedite the matter as soon as possible.
Have an awesome day further and shout if there is anything else we can help with.
Cheers,
Sameer
AV
Axola V's update14 Oct 2023, 16:12
Reviewer Update
Sameer Ilyas (Naked Insurance) Oct 14, 2023, 15:53 GMT+2 Hi Viwe,
Sameer here from Team Naked!
Thank you for providing us with the above, however, as mentioned, there has been new information that has come to light which is requiring us to further continue with validation.
We do understand that the beacons and billings may take a while, however, the validators will be doing everything they can from their side to expedite the matter as soon as possible.
Have an awesome day further and shout if there is anything else we can help with.
Cheers,
Sameer
AV
Axola V's updateReviewer Update
14 Oct 2023, 16:47I really don’t know how to explain this to you I even ask one of your team members to explain it to you1. When took out the policy the only question that was asked is my insurance history which I did disclose 2. Nothing on the policy document said I must disclose how many phone I’ve owned before the iPhone 14 Pro Max2.2 I’m now telling you I have nothing to hide I was owning iPhone 14 Pro before max before I even apply for Naked3 . The issue of Baycell out of my control because I bought the device from them, I Even forwarded you original email from them to verify more go on Gumtree search their ads you will see they post almost everyday4 . Lastly when I took the policy i was only ask about insured history nothing more . I really how to make you to understand this coz we doing runaround and is tiring
AV
Axola V's update14 Oct 2023, 16:47
Reviewer Update
I really don’t know how to explain this to you I even ask one of your team members to explain it to you1. When took out the policy the only question that was asked is my insurance history which I did disclose 2. Nothing on the policy document said I must disclose how many phone I’ve owned before the iPhone 14 Pro Max2.2 I’m now telling you I have nothing to hide I was owning iPhone 14 Pro before max before I even apply for Naked3 . The issue of Baycell out of my control because I bought the device from them, I Even forwarded you original email from them to verify more go on Gumtree search their ads you will see they post almost everyday4 . Lastly when I took the policy i was only ask about insured history nothing more . I really how to make you to understand this coz we doing runaround and is tiring