Bad Service

To say I am a little annoyed is an understatement, why has nobody contacted me to tell me that I must call them? If I had not messaged you I would not know what's next, why am I chasing you for information? The last message I had on the app was you asking me if I wanted a hired car and I rep**** yes, the response I received was great YOU will arrange that for me. Nothing about calling and making an appointment and let us know. I must say this is not the service level I was expecting, makes me question is cutting out a broker the best way to go.