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Elizabeth N
1 reviews | Active since Jan 2013
29 Jun 2020, 13:32
Bad service
I am a stressed and frustrated with the insurance company that uses companies that are ***********. 5 star work is a very *********** company. They estimated that July car will be ready in 3 days, after they call to tell me they will extent. The exit on was for 10 more days, but each day it’s another story.
Had they informed me that I will not have my car in more than a month, I would have arranged for a courtesy car . During this difficult times, it’s important to have a car when going to the mall to buy essentials. But they only focusing on them and not the safety of their clients.
Mind you, I pay for the courtesy car, and no one is actually willing to hire a proper car for me and my family.
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Replies (1)Naked Insurance's replyOfficial
29 Jun 2020, 14:27Hi there Elizabeth, our team has confirmed that the vehicle had unforeseen additional damages which caused the repair time to be extended. We understand that you didn't choose to take car hire because the initial repair time was so short, but our team has also confirmed that they are in the process of arranging car hire for you now. Hope this makes sense, but please shout if you have any more questions! Thanks for being part of the Naked tribe!
Naked Insurance's reply29 Jun 2020, 14:27
Official
Hi there Elizabeth, our team has confirmed that the vehicle had unforeseen additional damages which caused the repair time to be extended. We understand that you didn't choose to take car hire because the initial repair time was so short, but our team has also confirmed that they are in the process of arranging car hire for you now. Hope this makes sense, but please shout if you have any more questions! Thanks for being part of the Naked tribe!
