TS
Thabo S
1 reviews | Active since Oct 2024
02 Oct 2024, 07:25
BAD EXPERINCE
<div>BAD EXPERINCE, My claim was approved on Friday the 27th, to date i have not received my voucher to get a new phone, a guy called ++++ and +++++ advised the voucher will be shared with me within 48hours, this was on Saturday already. NOW I FIND THIS VERY DISTURBING FOR AN INSURANCE COMPANY PRIDE ITSELF WITH GOOD DELIVARANCE #C***</div>
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Naked Insurance's replyOfficial
02 Oct 2024, 10:27Hi Thabo,
Thank you for bringing this matter to our attention. The claim was approved on Friday, and we requested that you confirm your preferred voucher and contact number. You confirmed your voucher preference on Friday and provided the contact number on Saturday. On Sunday, one of our CX specialists authorised the voucher, and our service provider sent it. However, there was an issue with the contact number provided. While we could see the voucher was sent on our end, it appears you did not receive it. Our service provider attempted to reach out, but unfortunately, the number didn’t go through.
We sincerely apologise for the inconvenience this may have caused. Thankfully, after troubleshooting the issue, we are glad to hear that you’ve now received the voucher.
We sincerely apologise for the inconvenience this may have caused. Thankfully, after troubleshooting the issue, we are glad to hear that you’ve now received the voucher.
Naked Insurance's reply02 Oct 2024, 10:27
Official
Hi Thabo,
Thank you for bringing this matter to our attention. The claim was approved on Friday, and we requested that you confirm your preferred voucher and contact number. You confirmed your voucher preference on Friday and provided the contact number on Saturday. On Sunday, one of our CX specialists authorised the voucher, and our service provider sent it. However, there was an issue with the contact number provided. While we could see the voucher was sent on our end, it appears you did not receive it. Our service provider attempted to reach out, but unfortunately, the number didn’t go through.
We sincerely apologise for the inconvenience this may have caused. Thankfully, after troubleshooting the issue, we are glad to hear that you’ve now received the voucher.
We sincerely apologise for the inconvenience this may have caused. Thankfully, after troubleshooting the issue, we are glad to hear that you’ve now received the voucher.