Bad Bad Service from Naked Insurance with Hollard

This is the worst experience I have ever had with any insurance company. Firstly, this AI or auto reply system is impersonal and you will never get to speak or call anyone at Naked. I lost my phone, followed all procedures and reported the phone, did a video on their app and only 5 days later, I was told the claim is pending. I asked on email why do I have to be the one following up and no SLA in place. 8 days later I was told my claim is declined because i said the phone was less than 6 months old when I insured it. How on earth would I say it was not when it was and this was bought brand new and the proof of purchase was attached. All this effort and premiums only to be declined - I am so not happy with Naked insurance.