Backwards and Forwards

I found the claims process a little frustrating as explained the issue to the claims processor and then to the assessment agent. When the claim was first concluded the assessment was exactly what I indicated would not be acceptable. I then had to wait another week for a re-assessment to be done, to get the outcome required and then another 2 weeks for the appointed contractor to arrive. the appointed contractor took an exceedingly long time to install and had very poor communication through the process. Not ideal. I am happy with the final product.