Awesome service during a difficult time

My bakkie was ****** on 18 April 2024, and I received my insurance payout on 16 May 2024, two days shy of a month.

The service I received with getting the hired replacement vehicle really was world-class, top-notch professionalism. I received the replacement car from the day after the incident, 19 April for the duration that the claim was being queried and settled. I gave it back on 17 May without Naked hassling me for it once. (I have the nice car option enabled, so my replacement was a new Mercedes C200 which I got from Europcar, 400m walking distance from my office).

The claims investigator was also extremely professional and understanding. It didn't feel like I was being interrogated when I received their call. The only small hiccup I experienced was that of a slight lack in communication from the Naked team. I didn't really receive updates unless I asked for it. Naked team, if you can have an automated update system, just reminding your clients every 2 days that their claims are in process and not being forgotten, it would really elevate you guys.

But, I do not believe that this small hiccup warrants less stars, as they always provided speedy feedback upon request with utmost professionalism. Thanks for your patience in dealing with a client going through what was ultimately an emotional, difficult situation.

I bought a new bakkie and insured it with Naked Insurance again. Will highly recommend.