Avoid This Insurance Company at All Costs!

This has been the worst insurance experience I have ever had. My iPhone 15 Pro Max was ******, and after submitting a claim, I expected a smooth and fair replacement process. Instead, this insurer has done everything possible to delay, underpay, and frustrate me.

The phone currently sells for R28,999 at iStore, where I originally purchased it. But instead of honoring this, they are trying to force me to accept a replacement from an unknown supplier or pay me only R25,999—a full R3,000 less than what the phone actually costs right now!

To make matters worse, it took them a full week to even inform me of this, and their pathetic excuse for customer service has been nothing but slow, unhelpful, and dismissive—with an average of one email per day, dragging this process out for no reason.

I have no idea if this mystery supplier they want to use is legitimate or if I will receive the same warranty, service, and support as I would from iStore. And frankly, I should not have to fight to replace my phone at the same retailer I originally bought it from!

This company does not care about its customers. They will stall, low ball you, and make your life difficult when you need them most. If you are thinking about insuring with them—DO NOT. Find a company that actually values its clients instead of ****ming them when they file a claim.