MH
Mike H
1 reviews | Active since Oct 2010
07 Mar 2024, 09:25
AVOID NAKED!!!
We submitted a claim for vehicle damage(very minor) early November 2023. We are STILL waiting for our vehicle. We have therefore now been without a vehicle for more than FOUR MONTHS. Naked and their Panel Beater are full of excuses, none of them valid. Auto Lounge(the panelbater), are party to the BAD SERVICE. Appointments not confirmed, damage not properly assessed(even though specifically reported), beig delay in actual repairs, big delays in communication between Naked's claim dept and assessors etc etc etc. DO NOT USE NAKED!!!
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Replies (1)Naked Insurance's replyOfficial
07 Mar 2024, 09:54Hi Mike,
We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We want to discuss the details of your experience further to understand how we can improve and make things right for you. Please note that our team will be in touch regarding this.
We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We want to discuss the details of your experience further to understand how we can improve and make things right for you. Please note that our team will be in touch regarding this.
Naked Insurance's reply07 Mar 2024, 09:54
Official
Hi Mike,
We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We want to discuss the details of your experience further to understand how we can improve and make things right for you. Please note that our team will be in touch regarding this.
We are truly sorry to hear about your disappointing experience. Please know that your satisfaction is our top priority, and we take your feedback seriously. We want to discuss the details of your experience further to understand how we can improve and make things right for you. Please note that our team will be in touch regarding this.
