*********** at every level and Slow

Used to be good at what they did, had a previous claim that was effortless and handled off in the same week.

Enter 2024 and something seems to have gone horribly wrong.

It took them 3 weeks to tow our vehicle to even get it assessed in the first place for damage, they said they couldn't find it. 1 extra week to assess it and the report was riddled with mistakes, had the incorrect model etc. There is absolutely no urgency from their side.

They don't want to fix the vehicle, they only want to pay us a cash settlement to only fix one part of the car, even though there is more damage cause by the accident to the body of the vehicle.

In their calls and emails they promised us it will be handled and fixed fully. More and more lies.

Take your money elsewhere, if you need your car for your work it will be months before it will get back to you.

And in this process I have used R200's airtime, because if you don't phone them nothing happens, and I mean nothing.

Very disappointing and will leave this with blood pressure problems I didn't have before.