Artifical Intelligence is ruining our world!
I am so sick of AI... firstly 3 months ago, i asked these guys to repair one phone, first claim in three years. They accepted, then deemed to be high cost, so would replace it, could not find a replacement, so paid me about the 2nd hand value less excess. I then bought a new phone, tried to load it on the platform and was told that they would not accept is as now i am too high risk???? Ai Ai Artifical Intelligence Nonsense.. to make it worse, a few weeks ago, my first claim on my BMW...In 3 years with the Naked, assessor phone, said R16 000 damage and need to take it to one of two dealers 20km from my home. I asked if they could find someone closer.... no effort from them, i can go to one closer of my choice... drive 4km down the road and in the workshop, similar BMW on the workshop... quote R7 000, cost to Naked R4 000... off we go..two days later i receive an email that my premium has increased by approx 28%... Ai Ai Artificial intelligence... i even called and spoke to some lady who said she investigate, told her about me saving them R9 000, that am actually lower risk s i have moved to higher quality area with more security and now work from home since my heart attack least year.... result NO ****** CARE as Artificial Intelligence rules... i have begged for a co-founder to call me and asked for a head office tel number.... to no avail. Such block, this non-Human-centric behaviour is going to ruin our beautiful world....
Thank you for taking the time to share your feedback with us. I’m sorry to hear that you’ve had a frustrating experience, and I’d like to address your concerns.
At Naked, our aim is always to offer you the best possible price at any given time. Our pricing is based on various factors, including market conditions and your individual risk profile, and is determined by our AI system to ensure fairness and transparency. We do not have hidden discounts or the ability to manually adjust premiums, as this would compromise the consistency and fairness we strive to maintain.
We understand that a premium increase is never welcome news, especially after the other issues you've experienced. Please know that these adjustments are made to ensure we can continue to provide reliable coverage and service in line with the market and your specific situation.
Regarding your previous claims and interactions, we are genuinely sorry that you felt unsupported. We take these matters seriously and will review your case to see how we can improve our service.
Once again, we'd like to apologise for any inconvenience and frustration that this may have caused you.
Thank you for taking the time to share your feedback with us. I’m sorry to hear that you’ve had a frustrating experience, and I’d like to address your concerns.
At Naked, our aim is always to offer you the best possible price at any given time. Our pricing is based on various factors, including market conditions and your individual risk profile, and is determined by our AI system to ensure fairness and transparency. We do not have hidden discounts or the ability to manually adjust premiums, as this would compromise the consistency and fairness we strive to maintain.
We understand that a premium increase is never welcome news, especially after the other issues you've experienced. Please know that these adjustments are made to ensure we can continue to provide reliable coverage and service in line with the market and your specific situation.
Regarding your previous claims and interactions, we are genuinely sorry that you felt unsupported. We take these matters seriously and will review your case to see how we can improve our service.
Once again, we'd like to apologise for any inconvenience and frustration that this may have caused you.