APPALLING SERVICE

I have never been let down by an insurance company the way Naked Insurance has. Their staff members are excellent when it comes to apologising and giving empty promises. They are also good at giving you as the customer different versions of the same story. Clearly, they lack training as I believe they use one system even if working remotely. I did a cash in lieu for a windscreen as their service provider was charging over R1000 more than the quotes I was getting. On 7 October, after submitting all documents, I was informed that payment would reflect between 2 and 10 days. On 19 October, when I called to enquire payment, I was told that the documents I submitted on 07 October 2021 never reached the finance department despite being told in writing by a Naked employee on the 07th that they where with the finance department. I have spent over R200 calling back and forth and being told lies. Every morning, I wake up to check my notifications as they forever tell me the money will reflect in the morning. IF YOU WANT TO BE STRESSED AND CALLING DAILY, JOIN NAKED.