Amazing service and SLA

I joined Naked on the 1st of July 2024 and ever since I joined I'm extremely happy with their service. Before I joined I was thinking that no insurance company could ever assist in a quick and professional way, but Naked turned it around. Before I joined I had a query regarding the debit order process on Naked since they asked for card details and not account details. I lodged the question on the app and within minutes I received an email explaining why. That was amazing to see that they have customer care agents that actually cares and make sure that everything is explained in a proper way to prevent further questions and possible confusion. I also made the mistake loading the wrong details of my car and I asked again if it is possible to change the details on my app and then the app just updates my policy and premium. Unfortunately I could not do that as the agent advised me that I will need to cancel my policy and redo it, the same with taking pictures of my car to make sure my car is covered. I would maybe suggest to look into this option as it would make the process easier, if someone accidentally enters the wrong details of their car or any other product. But overall, I'm extremely happy with Naked insurance and would highly suggest it to anyone to go with Naked. Keep up the good work.