Administrative Nightmare

Naked Insurance is anything but effective. A business can have the best products at the best prices, but if you cannot be effective when people actually claim, you are rendered useless. I have dreaded writing a bad review about Naked, because of their good prices when insuring my phone and my car, and how easy it is to use their app. That is where it stops. I have recently been in a car accident, and I waited over a month and a half before my car could actually go in for repairs. I do not know what the people at Naked think, but this is not normal, to make customers wait so long. Also as someone else was responsible for the accident, I am still waiting on Naked to repay me the excess they must claim from the other party's insurer. I know other insurers who have completed this process within two weeks. I have now been waiting two months! Secondly, I lodge a claim for a ****** phone last week, and to date, I haven't heard anything. It is incredibly inconvenient to be without a phone. What is the use of having NAKED as my insurer if they cannot act professionally and efficiently? Seriously considering leaving this administrative mess. Honestly gobsmacked at your level of inefficiency. You had a good thing going, but it is going to go down in flames if you don't step it up.