NM
Nhlanhla M
1 reviews | Active since Nov 2020
10 Nov 2022, 16:15
Accident Claim taking too long to finalize
I’m not happy. When it’s time for Naked to finalize my accident claim there’s suddenly a long process taking place where I have to call every day to get an update. The updates are also not clear, I’ve even heard mention of a specialist now. This marketing gimmick that everything is quick with Naked is not true. Every day I have to follow up for any type of feedback… I’m very disappointed.
Helpful (0)
Replies (6)0
Replies (6)
Naked Insurance's replyOfficial
11 Nov 2022, 08:06Thanks for reaching out, Nhlanhla. Apologies for any frustration caused. Our team have confirmed that your claim is being validated, and that we are still within the given turn around time. The team will keep you updated throughout the process.
Naked Insurance's reply11 Nov 2022, 08:06
Official
Thanks for reaching out, Nhlanhla. Apologies for any frustration caused. Our team have confirmed that your claim is being validated, and that we are still within the given turn around time. The team will keep you updated throughout the process.
NM
Nhlanhla M's updateReviewer Update
16 Nov 2022, 15:54The timelines that we agreed on ended on Monday the 14th November. It’s now the 16th, 3 weeks after my claim and 7 days after the validator submitted his report and I still don’t have feedback from Naked.
NM
Nhlanhla M's update16 Nov 2022, 15:54
Reviewer Update
The timelines that we agreed on ended on Monday the 14th November. It’s now the 16th, 3 weeks after my claim and 7 days after the validator submitted his report and I still don’t have feedback from Naked.
NM
Nhlanhla M's updateReviewer Update
25 Nov 2022, 16:02It’s it has been a month and Naked has still not finalized my claim. Every day I hear something new… I call in every day and someone tells me a different story. Again I reiterate, be careful of Naked Insurance.
NM
Nhlanhla M's update25 Nov 2022, 16:02
Reviewer Update
It’s it has been a month and Naked has still not finalized my claim. Every day I hear something new… I call in every day and someone tells me a different story. Again I reiterate, be careful of Naked Insurance.
NM
Nhlanhla M's updateReviewer Update
29 Nov 2022, 17:11A month later I still don’t know what’s happening with my claim…
NM
Nhlanhla M's update29 Nov 2022, 17:11
Reviewer Update
A month later I still don’t know what’s happening with my claim…
NM
Nhlanhla M's updateReviewer Update
30 Nov 2022, 15:45Again, I still don’t have feedback from Naked Insurance regarding my claim from the 29th November 2022. They keep providing vague information and no outright answer. They keep saying “there’s nothing we can do without that report”. I have no idea what I am expected to be doing during this time. Next thing I will be told people are on leave because it’s December. Be careful of Naked Insurance.
NM
Nhlanhla M's update30 Nov 2022, 15:45
Reviewer Update
Again, I still don’t have feedback from Naked Insurance regarding my claim from the 29th November 2022. They keep providing vague information and no outright answer. They keep saying “there’s nothing we can do without that report”. I have no idea what I am expected to be doing during this time. Next thing I will be told people are on leave because it’s December. Be careful of Naked Insurance.
NM
Nhlanhla M's updateReviewer Update
02 Dec 2022, 17:13Now Naked is no longer responding to my comments here. I still have no way forward on this.
NM
Nhlanhla M's update02 Dec 2022, 17:13
Reviewer Update
Now Naked is no longer responding to my comments here. I still have no way forward on this.