TS
Tuwani S

1 reviews | Active since Aug 2022

22 Aug 2022, 16:43

Accident claim

I was not happy/satisfied with how the panel beaters i was referred to send my vehicle to, I opted that naked give cash in leu so i repair my own vehicle, my panel beater generated a quote with Volkswagen parts prices using my vehicle vin numbers and the price on the quotation was higher that what naked appointed panel beater had quoted, Now naked say they had to pay me the amount that their appointed panel beater would charge them. why??? is it because its cheaper? How can i trust that their appointed panel beater is not using the **** parts. I feel taken for a ride here. please help.

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Replies (1)
Naked Insurance
Naked Insurance's reply23 Aug 2022, 08:24
Official
We apologise for any frustration cause, Tuwani. We have service level agreements in place with all our panel beaters, to ensure that your car is properly taken care of. If you would like to make use of your own panel beaters, you are welcome to, however we will only settle this for what we would be able to repair the vehicle for. One of our Team Leads will be in-touch to further clarify, and answer any queries that you may have.