A little disappointed in the claims process

Really grateful to Naked for putting in the extra effort to make the claiming process easy, the staff are friendly and very helpful. However the process did take a really long time to complete from start to end and the most frustrating part of it was having to email in order to get status updates. For it's competitive advantage being the ability to manage your insurance on the app, without contacting anyone, you'd think tracking the status would follow suit. I have no doubt once this missing feature is added, even the staff would be more efficient in tracking and closing claims, it'll be a seamless process for all!