KD
Khumo D
1 reviews | Active since Oct 2013
03 Feb 2020, 15:26
8 weeks later car still not fixed!
Since I submitted my claim on the 6th of December 2019 my car is still not fixed - 8 weeks later! It has been a constant struggle to get communication from the assigned panel beater (Danmar Autobody Roodepoort), I made Naked Insurance aware of my frustration yet I still sit here with a headache. The last person I spoke to at Naked was Pieter who promised to get back to me a week ago and he still has not.
If Naked insurance can't manage their suppliers why do they keep using them? Naked doesn't care about claims or customer experience
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Naked Insurance's replyOfficial
03 Feb 2020, 15:53Hi Khumo, we sincerely apologise for your frustration and completely understand the inconvenience that this has caused. Our process is dependent on third parties who, unfortunately, do not always value customer experience as we do. Our team has been in contact with the relevant third party to follow-up on your car. Please also be assured that we have taken this matter further with them and will only use their services again in future if we can address these issues.
Naked Insurance's reply03 Feb 2020, 15:53
Official
Hi Khumo, we sincerely apologise for your frustration and completely understand the inconvenience that this has caused. Our process is dependent on third parties who, unfortunately, do not always value customer experience as we do. Our team has been in contact with the relevant third party to follow-up on your car. Please also be assured that we have taken this matter further with them and will only use their services again in future if we can address these issues.