7 months still waiting for excess to be paid back

7 months ago I had a claim for someone bumping into my car. Naked was very slow to respond, and would only ever communicate when I followed up with them. Eventually we got the panel beating sorted. However, they've still not paid back my excess. 7 months later. Again, my frustration is that they don't communicate at all unless I explicitly ask them for an update. It creates the impression that they're not doing anything unless I specifically ask them to. I suspect that is what's happening, because they have been entirely *********** with getting in contact with the third party and the third party's insurer to get me my excess back.

I will actively discourage anyone from signing up with Naked, and I will definitely be moving to another insurer.

I suppose the reason they're so cheap is that they don't care at all about customer service. I don't think that's a business model I want to support