LP
Luyanda P
1 reviews | Active since Sept 2020
23 Aug 2023, 16:15
****
They decided to increase my premiums as well as excess and can’t explain why. I understand that premium increases annually but the excess as well? Their consultants can’t even explain why, all they can do is read you what their management has given them which makes zero sense. Naked should of let us know this info right before we join and its not even part of the cover documents. Its time to find another insurance provider I’m not spending my money on a ****!!!
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Naked Insurance's replyOfficial
24 Aug 2023, 08:54Hi Luyanda, we do apologise for the inconvenience and appreciate your feedback.
The excess on your policy has been adjusted to make sure that our share and your share of the claims costs remain similar to when you originally chose your excess, given the increase of the premium.
Remember that you can always change your excess at any time on the app to suit your preferred needs.
Naked Insurance's reply24 Aug 2023, 08:54
Official
Hi Luyanda, we do apologise for the inconvenience and appreciate your feedback.
The excess on your policy has been adjusted to make sure that our share and your share of the claims costs remain similar to when you originally chose your excess, given the increase of the premium.
Remember that you can always change your excess at any time on the app to suit your preferred needs.