*******!!

I have a pending cellphone claim with Naked since the 22nd of January, they do not email me until I contact them and even so I constantly have to be the one asking for feedback. I alerted them about an alarming deception that I encountered with their supplier and I have been met with little to no empathy. They have no consideration for their customers and I am at a point where I am questioning their honesty and integrity as a business. I was replaced with a cellphone that was disguised as new when it wasn't, an investigation was launched and I have not received feedback on it. They came back this morning offering a value for my device that is way below the value that it was insured for. I am frustrated and they will feel my frustration as I am tired of trying to liaise with them peacefully.