IM
Itumeleng M
1 reviews | Active since Dec 2022
11 Jun 2024, 14:15
****
Lost my phone, made a claim and spoke to the validator after some days he emailed me to ask why was my phone logged into the Google account, I mean how am I suppose to answer to the ******* acts? After. Then had to wait for over 7 days making follow ups with them while taking me from pillar to post and finally they came back to me after I made the last follow up to say my claim was rejected, so insure at your own risk with this ****ty company. I'm never recommending this to anyone around me. To think I had my friends, colleagues and family joining them but will definitely make sure they all leave this **** of a company
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Naked Insurance's replyOfficial
11 Jun 2024, 16:20Hi Itumeleng, we take all claims and complaints seriously and hope to never have to reject a claim. We, unfortunately, couldn't proceed with this claim as there were discrepancies noted on your claim in that the device was found to be in use after the loss date - use that only a person with a password for the device would be able to achieve.
Naked Insurance's reply11 Jun 2024, 16:20
Official
Hi Itumeleng, we take all claims and complaints seriously and hope to never have to reject a claim. We, unfortunately, couldn't proceed with this claim as there were discrepancies noted on your claim in that the device was found to be in use after the loss date - use that only a person with a password for the device would be able to achieve.