TH
Tashiel H
1 reviews | Active since Feb 2018
24 Dec 2024, 11:28
2 weeks later, nobody has come to fix the leak.
Had a claim 2 weeks ago for a leak in the ceiling. First we had to wait 2 days for the insurance assessor then another day for the plumbers to inspect and now over 10 days and 2 no shows by the plumbers.
I offered to use my preferred plumber but naked insists on using their unreliable plumber.
The water has now reached into the dining room and turned the wall yellow, despite turning the water off for most of the day.
Please stay away from Naked insurance
Helpful (0)
Replies (7)0
Replies (7)TH
Tashiel H's updateReviewer Update
24 Dec 2024, 11:49My entire morning has been wasted!
TH
Tashiel H's update24 Dec 2024, 11:49
Reviewer Update
My entire morning has been wasted!
TH
Tashiel H's updateReviewer Update
24 Dec 2024, 12:33In that case, why wasn't my preferred plumber used when your chosen plumbers are so ****ing unreliable?
Why wasn't I contacted at 10am to confirm that th plumbers are on site?
Why are the same plumbers now coming at 13:30 when they have not contacted me for 10 days and not shown up for 2 appointments?
Cancel all my policies, ****ing useless idiots
Why wasn't I contacted at 10am to confirm that th plumbers are on site?
Why are the same plumbers now coming at 13:30 when they have not contacted me for 10 days and not shown up for 2 appointments?
Cancel all my policies, ****ing useless idiots
TH
Tashiel H's update24 Dec 2024, 12:33
Reviewer Update
In that case, why wasn't my preferred plumber used when your chosen plumbers are so ****ing unreliable?
Why wasn't I contacted at 10am to confirm that th plumbers are on site?
Why are the same plumbers now coming at 13:30 when they have not contacted me for 10 days and not shown up for 2 appointments?
Cancel all my policies, ****ing useless idiots
Why wasn't I contacted at 10am to confirm that th plumbers are on site?
Why are the same plumbers now coming at 13:30 when they have not contacted me for 10 days and not shown up for 2 appointments?
Cancel all my policies, ****ing useless idiots
Naked Insurance's replyOfficial
24 Dec 2024, 13:47Hi Tashiel, we're sincerely sorry to hear about your experience. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations. We understand your frustration, and we're committed to resolving this matter. Your claim handler is in discussion with the service provider to assist you as quickly as possible.
Naked Insurance's reply24 Dec 2024, 13:47
Official
Hi Tashiel, we're sincerely sorry to hear about your experience. Your satisfaction is important to us, and we regret that we fell short of meeting your expectations. We understand your frustration, and we're committed to resolving this matter. Your claim handler is in discussion with the service provider to assist you as quickly as possible.
Naked Insurance's replyOfficial
24 Dec 2024, 13:57We regret that we fell short of meeting your expectations. We understand your frustration, and we're committed to resolving this matter. Your claims handler will reach out to you regarding next steps.
Naked Insurance's reply24 Dec 2024, 13:57
Official
We regret that we fell short of meeting your expectations. We understand your frustration, and we're committed to resolving this matter. Your claims handler will reach out to you regarding next steps.
Naked Insurance's replyOfficial
24 Dec 2024, 14:14Rest assured, we take feedback seriously and are actively investigating the issue you've raised. Our goal is to ensure that every customer has a positive experience with us.
Naked Insurance's reply24 Dec 2024, 14:14
Official
Rest assured, we take feedback seriously and are actively investigating the issue you've raised. Our goal is to ensure that every customer has a positive experience with us.
TH
Tashiel H's updateReviewer Update
24 Dec 2024, 15:37The plumbers arrived 6 hours late and didn't have the decency to apologise.
Then they insisted that I pay the excess in order for them to start the repair.
Then they said that I must pay the excess into their account, this is extremely unprofessional.
I have only paid excess amounts to my insurer or they subtracted it from my payout.
This claim is 2 weeks old, I would have paid the excess on day 1 if this was such a ****ing problem.
The refused to wait until I got confirmation that I should be paying into their account and left.
the driver was rude and the passenger was polite.
I mentioned to the claim handler that I will pay the excess when the job is done and she said it's fine.
How hard is it to have a proper process in place where everyone is well informed and on the same page?
Then they insisted that I pay the excess in order for them to start the repair.
Then they said that I must pay the excess into their account, this is extremely unprofessional.
I have only paid excess amounts to my insurer or they subtracted it from my payout.
This claim is 2 weeks old, I would have paid the excess on day 1 if this was such a ****ing problem.
The refused to wait until I got confirmation that I should be paying into their account and left.
the driver was rude and the passenger was polite.
I mentioned to the claim handler that I will pay the excess when the job is done and she said it's fine.
How hard is it to have a proper process in place where everyone is well informed and on the same page?
TH
Tashiel H's update24 Dec 2024, 15:37
Reviewer Update
The plumbers arrived 6 hours late and didn't have the decency to apologise.
Then they insisted that I pay the excess in order for them to start the repair.
Then they said that I must pay the excess into their account, this is extremely unprofessional.
I have only paid excess amounts to my insurer or they subtracted it from my payout.
This claim is 2 weeks old, I would have paid the excess on day 1 if this was such a ****ing problem.
The refused to wait until I got confirmation that I should be paying into their account and left.
the driver was rude and the passenger was polite.
I mentioned to the claim handler that I will pay the excess when the job is done and she said it's fine.
How hard is it to have a proper process in place where everyone is well informed and on the same page?
Then they insisted that I pay the excess in order for them to start the repair.
Then they said that I must pay the excess into their account, this is extremely unprofessional.
I have only paid excess amounts to my insurer or they subtracted it from my payout.
This claim is 2 weeks old, I would have paid the excess on day 1 if this was such a ****ing problem.
The refused to wait until I got confirmation that I should be paying into their account and left.
the driver was rude and the passenger was polite.
I mentioned to the claim handler that I will pay the excess when the job is done and she said it's fine.
How hard is it to have a proper process in place where everyone is well informed and on the same page?
TH
Tashiel H's updateReviewer Update
03 Jan 2025, 08:501 week after the leak was fixed and multiple follow ups regarding when the ceiling will be fixed, apparently the ceiling was fixed already and I know have to send photos to prove that it was not fixed. What the actual ****
TH
Tashiel H's update03 Jan 2025, 08:50
Reviewer Update
1 week after the leak was fixed and multiple follow ups regarding when the ceiling will be fixed, apparently the ceiling was fixed already and I know have to send photos to prove that it was not fixed. What the actual ****