2-months and waiting

I logged a claim on the 13 March for a dent in my passenger side door and submitted all the documents on the 28th of March, after which it was approved and the assessor called me shortly after to say a workshop has been assigned and will contact me in a day or to make arrangements. As yet I’ve not been contacted by the workshop to arrange the repairs and it’s becoming frustrating as I’ve called Naked Insurance twice and sent numerous emails asking for feedback but as yet nothing and my claim is just unprocessed. The last communication was on Saturday where I asked a new repairer gets assigned one I sourced myself and as yet no feedback.

We also have a household claim at the moment, so honestly can say if that is going to go the same way I’ll be taking my business else where!!!