Literally fradulent

I am writing to express my extreme dissatisfaction with Nairtime, whose service has been nothing short of a nightmare. I took out a loan through the Vodapay app provided by Vodacom, which was fully paid off in July/August 2023. Despite this, a mysterious and unjustified balance of R1 has appeared on my credit report, attributed to Nairtime in August 2024!

Lack of Communication: I have no way to contact Nairtime directly. I never entered into a direct agreement with them beyond the initial loan facilitated through Vodapay, and attempts to get any information or assistance have been met with silence.

Inaccurate Reporting: Nairtime's failure to update or correct my credit report reflects poorly on their operational standards. This erroneous balance is not only misleading but is also negatively impacting my credit score.

Poor Customer Support: The absence of clear communication channels or customer support leaves me at a loss. I had to reach out to Vodacom for assistance, and even they have no way to address issues related to Nairtime.

Unresolved Issues: Despite my attempts to resolve this issue, Nairtime has yet to provide any clarification or solution. This ongoing problem demonstrates a troubling lack of responsibility and customer care.

I strongly advise others to think twice before engaging with their services, as their lack of transparency and customer support can lead to significant issues and unresolved grievances