NPS Score
33
Recommended: Likely
Oct '25 - Sep '26
Frequently Asked Questions About Naartjie Mall of the South
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Hellopeter has tracked Naartjie Mall of the South across 6 reviews. Naartjie Mall of the South hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Naartjie Mall of the South? Write a review to help others decide.
Recent reviews (4)
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Share Your Experience1 reviews | Active since Jan 2019
Policy was not followed
Poor Service at Naartjie Mall of the South* I had a very bad experience at Naartjie Mall of the South today. I went to exchange online orders I bought with my Truworths account for my child. Some items were too small. I forgot one delivery confirmation letter at home. The Manager :Thembi refused to help me without it, even though I had my order number *O**** and my account card. She told me to go back home and find the letter or go to the collection point. I don't understand why my order number and account can't be used to check on the system. I went to Earthchild next door and they helped me immediately without any issue and checked sizes for me. I am very disappointed as a loyal Truworths account holder. *Order:* O*** *Store:* Naartjie Mall of the South *Name:* Lungiswa Kumalo
1 reviews | Active since Jan 2019
Policy was not followed
Poor Service at Naartjie Mall of the South* I had a very bad experience at Naartjie Mall of the South today. I went to exchange online orders I bought with my Truworths account for my child. Some items were too small. I forgot one delivery confirmation letter at home. The Manager :Thembi refused to help me without it, even though I had my order number *O**** and my account card. She told me to go back home and find the letter or go to the collection point. I don't understand why my order number and account can't be used to check on the system. I went to Earthchild next door and they helped me immediately without any issue and checked sizes for me. I am very disappointed as a loyal Truworths account holder. *Order:* O*** *Store:* Naartjie Mall of the South *Name:* Lungiswa Kumalo
1 reviews | Active since Jul 2026
Exchange Naartjie Mall of the South
Dear Narchi Customer Service, I would like to express my disappointment with the service we received when trying to exchange a baby shower gift that was purchased from your store. My daughter received one of your baby outfits as a gift at her baby shower. We visited your store to exchange it for a different size. The original label and barcode were still attached to the garment; however, the small price sticker was taken off. Your staff refused to assist us because the price sticker was missing and insisted that we provide the original invoice. As this was a gift, my daughter did not feel comfortable asking the person who gave it to her for the receipt. We have exchanged gifts at several other retailers, including Woolworths, Edgars, Mr Price, and Pick n Pay Clothing, without any difficulty. None of those stores required the original receipt when the barcode and original tags were still attached. It is extremely disappointing that the most expensive outfit we received was the only one we could not exchange because of your policy and the unwillingness of your staff to assist. We also found the staff to be unfriendly and unhelpful throughout the interaction. Paying premium prices for children's clothing should come with customer service that reflects the quality of the brand. Unfortunately, that was not our experience. As a result of this experience, I will no longer shop at Narchi, nor will I recommend your store to friends or family. I sincerely hope you will reconsider your exchange policy and place greater emphasis on providing helpful and courteous customer service. I can now understand why there were hardly customers if any, in the shop. Yours sincerely, Jolanda Blume
1 reviews | Active since Jul 2026
Exchange Naartjie Mall of the South
Dear Narchi Customer Service, I would like to express my disappointment with the service we received when trying to exchange a baby shower gift that was purchased from your store. My daughter received one of your baby outfits as a gift at her baby shower. We visited your store to exchange it for a different size. The original label and barcode were still attached to the garment; however, the small price sticker was taken off. Your staff refused to assist us because the price sticker was missing and insisted that we provide the original invoice. As this was a gift, my daughter did not feel comfortable asking the person who gave it to her for the receipt. We have exchanged gifts at several other retailers, including Woolworths, Edgars, Mr Price, and Pick n Pay Clothing, without any difficulty. None of those stores required the original receipt when the barcode and original tags were still attached. It is extremely disappointing that the most expensive outfit we received was the only one we could not exchange because of your policy and the unwillingness of your staff to assist. We also found the staff to be unfriendly and unhelpful throughout the interaction. Paying premium prices for children's clothing should come with customer service that reflects the quality of the brand. Unfortunately, that was not our experience. As a result of this experience, I will no longer shop at Narchi, nor will I recommend your store to friends or family. I sincerely hope you will reconsider your exchange policy and place greater emphasis on providing helpful and courteous customer service. I can now understand why there were hardly customers if any, in the shop. Yours sincerely, Jolanda Blume
1 reviews | Active since Dec 2025
Thembi and Silvia provided an exceptional customer experience
Thembi and Silvia provided an exceptional customer experience. They were attentive, friendly, and went above and beyond to ensure my needs were met. Their proactive approach and willingness to go the extra mile truly made my experience outstanding. I highly appreciate their dedication and personalized service!
1 reviews | Active since Dec 2025
Thembi and Silvia provided an exceptional customer experience
Thembi and Silvia provided an exceptional customer experience. They were attentive, friendly, and went above and beyond to ensure my needs were met. Their proactive approach and willingness to go the extra mile truly made my experience outstanding. I highly appreciate their dedication and personalized service!