Naan Sense or nonsense | Refund outstanding for cancelled event after multiple missed commitments

We paid in advance for a dining event scheduled for the 30th of November, which was later cancelled by the business. A full refund of R15,300 was confirmed and committed by the Naan Sense team.

Timeline:

4 December: We were advised the refund would take up to 21 days. 22 December: We were promised a follow-up update, which did not happen. Over the following weeks, we made multiple attempts to follow up via email, phone, and WhatsApp, without receiving any response. In January, we were told the refund would be processed within 14 business days, with funds to reflect by 30 January.

As of now, the refund has not been received, and we have not been provided with proof of payment or a transaction reference.

What was particularly disappointing is that after private attempts went unanswered, a factual comment was posted on the business’s social media page to ask about the outstanding refund. That comment was removed, and the only response we received came after that public engagement.

We are posting this to document our experience and to seek resolution. We are simply requesting that the confirmed refund be processed and paid as promised.