Naan Sense
Unclaimed Business
|1|2 Reviews (last 12 months)|This business does not respond to reviews
Naan Sense
Unclaimed Business
|1
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jan '26 - Sep '26
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceUS
Ulrica S
1 reviews | Active since Mar 2023
4 Feb 2026, 16:44
Naan Sense cancelled event but failed to refund R15,300 despite repeated written promises
I am posting this review to document my experience with Naan Sense regarding a cancelled dining event and an unpaid refund. I prepaid R15,300 for a Naan Sense dining event scheduled for November 2025. The event was cancelled by Naan Sense. On 4 December 2025, Naan Sense confirmed in writing that a full refund would be processed within 21 days. No refund was received. On 12 January 2026, Naan Sense again confirmed in writing that the refund would be processed within 14 business days, with payment expected by 30 January 2026. This deadline was also missed. After these missed commitments, there were extended periods of non-communication, despite multiple follow-ups via email, phone, and WhatsApp. On 30 January 2026, Naan Sense advised that they do not have the cashflow to refund as promised and would only be able to refund by 28 February 2026, citing internal administrative processes, and offered either a partial immediate refund or a full refund at a later date. Given the history of missed refund promises and the length of time since cancellation, I did not agree to further delays. As of today, no refund has been received.
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Ulrica S
1 reviews | Active since Mar 2023
4 Feb 2026, 16:44
Naan Sense cancelled event but failed to refund R15,300 despite repeated written promises
I am posting this review to document my experience with Naan Sense regarding a cancelled dining event and an unpaid refund. I prepaid R15,300 for a Naan Sense dining event scheduled for November 2025. The event was cancelled by Naan Sense. On 4 December 2025, Naan Sense confirmed in writing that a full refund would be processed within 21 days. No refund was received. On 12 January 2026, Naan Sense again confirmed in writing that the refund would be processed within 14 business days, with payment expected by 30 January 2026. This deadline was also missed. After these missed commitments, there were extended periods of non-communication, despite multiple follow-ups via email, phone, and WhatsApp. On 30 January 2026, Naan Sense advised that they do not have the cashflow to refund as promised and would only be able to refund by 28 February 2026, citing internal administrative processes, and offered either a partial immediate refund or a full refund at a later date. Given the history of missed refund promises and the length of time since cancellation, I did not agree to further delays. As of today, no refund has been received.
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Nishalin G
1 reviews | Active since Jan 2026
30 Jan 2026, 11:03
Naan Sense or nonsense | Refund outstanding for cancelled event after multiple missed commitments
We paid in advance for a dining event scheduled for the 30th of November, which was later cancelled by the business. A full refund of R15,300 was confirmed and committed by the Naan Sense team. Timeline: 4 December: We were advised the refund would take up to 21 days. 22 December: We were promised a follow-up update, which did not happen. Over the following weeks, we made multiple attempts to follow up via email, phone, and WhatsApp, without receiving any response. In January, we were told the refund would be processed within 14 business days, with funds to reflect by 30 January. As of now, the refund has not been received, and we have not been provided with proof of payment or a transaction reference. What was particularly disappointing is that after private attempts went unanswered, a factual comment was posted on the business’s social media page to ask about the outstanding refund. That comment was removed, and the only response we received came after that public engagement. We are posting this to document our experience and to seek resolution. We are simply requesting that the confirmed refund be processed and paid as promised.
Helpful (0)
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Nishalin G
1 reviews | Active since Jan 2026
30 Jan 2026, 11:03
Naan Sense or nonsense | Refund outstanding for cancelled event after multiple missed commitments
We paid in advance for a dining event scheduled for the 30th of November, which was later cancelled by the business. A full refund of R15,300 was confirmed and committed by the Naan Sense team. Timeline: 4 December: We were advised the refund would take up to 21 days. 22 December: We were promised a follow-up update, which did not happen. Over the following weeks, we made multiple attempts to follow up via email, phone, and WhatsApp, without receiving any response. In January, we were told the refund would be processed within 14 business days, with funds to reflect by 30 January. As of now, the refund has not been received, and we have not been provided with proof of payment or a transaction reference. What was particularly disappointing is that after private attempts went unanswered, a factual comment was posted on the business’s social media page to ask about the outstanding refund. That comment was removed, and the only response we received came after that public engagement. We are posting this to document our experience and to seek resolution. We are simply requesting that the confirmed refund be processed and paid as promised.
0
Replies (0)