1 reviews | Active since Feb 2019
Pathetic service delivery
I am a first time buyer and I got my car in May 2023, I didn't enquire about service because it's one of those details I didn't know I needed to enquire about. Four months later I realise that I have never had this conversation so I enquire. I get directed to Liquid Capital, they ask for service history at Liquid Capital, I request it and I get to learn that the car is 4months late for 105km service which means I was suppose to collect and go straight from the dealer to service how they missed mentioning this is beyond me. Now I do back and forth of calls and emails because I am late, and the manager that was hands on during the sales is not responding to my emails. I get assisted by Brandon, a humble gent with a recommendable work ethic just placed in an office that does the opposite of his values. He was patient and willing to help, on the day I am going for service I get declined after back and forth of calls and emails and further 2months more of delay. Out of frustration I call and ask for a sales manager and Hyndai N1 City, I get to speak with him and tell him I am laying a complaint because I was sold and paid for an 80km car yet the KM were adjusted from 105km, the guy asked to take my number and call me back even before understandingwhat I was saying, I doubthe was listening but ke I am still waiting for that call. It's been nore than a month of waiting. Apparently this is a norm with dealers but it doesn't make it right, it's a ******* because they don't also adjust the price and it speaks more to the integrity of the business. The values of your business are questionable, if you are going to be dealing with people you also need a bit of humanity. If you are *****ing people have the decency of covering it up. You are doing a messy job of *****
