Unbelievably non existent service

Where do I start, well at first things were smooth for the first month or so then things just went down hill from there. You get this whatsapp group where u suppose to talk to technicians but what ever issue u raise with them the only answer u get is how much mb per second you using. For the past few months I've had an issue of my network disconnecting every 3 to 5 minutes for like an hour everyday but 1 technician tried to sort it out once and I'm still having the issue. I have an 8meg line but get as little as 0.03mbs and because of that we can't stream Netflix, use Facebook or anything so what exactly am I paying for. It took me 7 days to download a 50gig game onto my Xbox. If u question anything they just don't reply you. This company is really pathetic and disappointing and I hope this review helps someone thinking of using them, just turn and run.