1 reviews | Active since Mar 2018
Typical indian mentality
I would highly advise anyone NOT to use this company. The manner in which senior management and staff liase with customers is putrid and of utmost ignorance. Water seeped in to my wifi cable which in turn damaged my poe box inside the home. Techs were sent out and replaced the poe box however they did not replace the cable. Two weeks later my wifi line was down again. They then advised us that we needed to replace the cable. My issue is why wasnt the cable replaced initially as this caused the poe box to blow. Umar and sham are utterly useless. They speak over you, they have discussions amongst themselves while on the phone with you, they even use fowl languages on customers. The lady sham even used a comparison of "masala" to compare with the wifi cable. How unprofessional can they be. After a huge argument, i recieved a call from sham roughly about 30 minutes later apologizing and saying that she had spoken to the technician and he had made her aware of the problem and she admitted she got it all wrong. She then offered to give me the new cables and would not charge me the call out fee but 30 minutes is a long enough time to find an alternate company who provide the same service at a similar price using their existing equipment. We live in a country where business is scarce and we should hold on to whatever clientele we have. The service they are providing is done by many companies. They lost my business today and aswell as the company i work for. Sham should have said to me, she will speak to the techs and get back to me instead of arguing with me only to call back later and apologize. No sense of business ethic whatsoever. My subscription has since been cancelled by them even though i had paid for the whole month. Her collegue umar, who has so much to say over the phone but has no basis to base his argument om because he could not comprehend what i was saying to him. Seems to me that his highest qualification is matric and I'm sure he barely made that by the sound of it. This indian owned organization does not have the s**** or the ability to handle the customer or deal with issues they are faced with
Good evening,
I am sorry to hear of your unfortunate experience with the company. I have been made aware of the situation and have taken the necessary steps to ensure that this does not happen again. I do not excuse the way the techs had dealt with you this morning, I have however listened to the call and notice that unfortunately it was not one sided. I understand that when you signed up to our network you were told that there would be a charge to get you moved over as the cable needed to be moved, to which you responded that you would take the responsibility of moving over yourself. Unfortunately in moving the cable you opened it up to the fact that it became exposed to the weather at which point it absorbed water. This unfortunately was not our fault. Based on the above we quoted you a callout fee and replaced the cable. After your unfortunate experience with Umar and Sham, I further investigated the matter and found that my tech had indeed reconnected you with the same cable. I then told them that due to that fact we would be responsible. This is when Sham called you back to apologise for the unfortunate incident and to waive all the costs. Your account was unsuspended following the findings, for this I apologise. We have accepted the responsibility and I offer my sincere apologies. We would love to keep you as a client, but we will not force you to stay on. I hope that you can find it within you to accept our apologies and to understand that we do make mistakes, as does everyone.
We will learn from this and hope that we can improve our services to other clients.
Regards
Mohammed.
Good evening,
I am sorry to hear of your unfortunate experience with the company. I have been made aware of the situation and have taken the necessary steps to ensure that this does not happen again. I do not excuse the way the techs had dealt with you this morning, I have however listened to the call and notice that unfortunately it was not one sided. I understand that when you signed up to our network you were told that there would be a charge to get you moved over as the cable needed to be moved, to which you responded that you would take the responsibility of moving over yourself. Unfortunately in moving the cable you opened it up to the fact that it became exposed to the weather at which point it absorbed water. This unfortunately was not our fault. Based on the above we quoted you a callout fee and replaced the cable. After your unfortunate experience with Umar and Sham, I further investigated the matter and found that my tech had indeed reconnected you with the same cable. I then told them that due to that fact we would be responsible. This is when Sham called you back to apologise for the unfortunate incident and to waive all the costs. Your account was unsuspended following the findings, for this I apologise. We have accepted the responsibility and I offer my sincere apologies. We would love to keep you as a client, but we will not force you to stay on. I hope that you can find it within you to accept our apologies and to understand that we do make mistakes, as does everyone.
We will learn from this and hope that we can improve our services to other clients.
Regards
Mohammed.
@Ahadk2009 - Thanks for the kind works about Mino, It will not go unheard.
@Ahadk2009 - Thanks for the kind works about Mino, It will not go unheard.