Terrible Service!

Good evening,

I have been a customer of MyVoip Communications for the past 7 months give or take. I was really excited and thrilled about about the internet service you guys provided as the Technician from Durban did an excellent job and the quality and speed had been excellent and reliable. I recently moved from the premises I had originally installed the setup at and paid R650 for a relocation to a new address. Unfortunately I was not able to be in attendance during the relocation as I am back at work. Since then (Thursday 28 May 2020) i have been having an issue of buffering and terrible quality which I've never experienced in the past 7 months. I've had endless chats and a second visit with technicians to no avail. The tech that came out to me today 02 June 2020 was the tech that did the relocation. He says it was a crimping issue and says everything looks 100%. He said this to my dad because I was not here. Upon my arrival from work I was anxious to watch a movie with no disturbance (buffering) but I was disappointed to see that it is doing the same thing all over again. This is highly frustrating as the guy who runs the Durban division..Sam..told me at the start that the package I am taking will be excellent with no issues with regards to capping shaping or throttling. I have not been using it excessively but he says that it may be a usage issue which I know is not possible. Please advise on a way forward and a solution as the technicians cannot seem to find a fault. Further more this cannot be a usage issue as your team always try's to force upon customers as generally after the month is up the throttle resets. This is a new month and I am receiving the same issue! The dish is also positioned in a place where you can hardly see the mask. My my dad suggested that the technician position it where the tower can be seen but the technician says that it would take more cable. He left a bunch of cable inside the room where the router was installed and he had rapped alot of cable around the pole where the satellite is mounted on. I didnt mind paying extra to get it installed correctly and now I am faced with terrible service. A lead technician called me one of the days and said he would get back to me after I reset my router..and the lady who responded to my email said once she gets feedback from him she with respond with a solution. Since the 4th of June I have not gotten a response from either and this problem is going on from the 28th of May. I need a solution asap