Poor Service Delivery

So after my last review I received a call from a lady called Attiya. Because of my unhappiness they moved up too a 15mb gold package for a couple of days to test out. As expected, no problems and excellent bandwidth taking into account that their strategy is too move me up to a better package as this relates to more income for them. I agree and fast forward till today. Attiya was meant to ring me yesterday to enquire about my experience on the new better package. She does not and tries ringing early this morning. I am busy and can't take Her call but she proceeds to send me an email apologizing for not ringing me yesterday but in the same breath enquiring about my experience. I respond by saying that I would like to speak to her personally about the matter. She calls me later and we discuss the matter. To cut a long story short we agree that I will test the 15mb package until the end of the month a will make a decision based on service delivery. Surprise surprise I have been contacting technicians all afternoon as my bandwidth has dropped to even lower than my previous package. Tried calling their office line no answer at operator and technicians only at sales. Why am I not surprised. I do believe that this is bordering on a ****. It is clearly their strategy in my opinion to provide a poor service to leave you with option to move to a higher package. Lesson learnt do your research!!!!!