RN
Richell N
1 reviews | Active since Mar 2018
17 Aug 2020, 18:14
Pathetic services
I have had myvoip install there equipment as well as services at my home due to work from home requirements, ever since they have connected me i have had barely 30 minutes of network service on my computer... They have an app where you can communicate with them and all they say is the link is up abd running and i should reboot the router.. From the day services has been installed i have to reboot my router... Today is the final straw where a technician came through and i was told that there is an issue with the tower and i should try in 10 minutes its 2 houes later still nothing... I want the technican to come remove his equipment and refund my money I cannot do this any longer
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Replies (2)
Myvoip Communications's replyOfficial
17 Aug 2020, 18:19Good evening, I'm sorry to hear about your experience. I will have a senior manager look into the matter and make contact with you early tomorrow morning. Will also get the techs on duty to investigate further and get back to you asap.
Myvoip Communications's reply17 Aug 2020, 18:19
Official
Good evening, I'm sorry to hear about your experience. I will have a senior manager look into the matter and make contact with you early tomorrow morning. Will also get the techs on duty to investigate further and get back to you asap.
RN
Richell N's updateReviewer Update
17 Aug 2020, 18:42Now i received a message from the chat now its my vpn is an issue the whole day i was communicating with your guys I even had my work IT look at the issues I had been having to rule out everything else... Now im told its a work IT issue and they will get a technician to call me and explain... Im connected to my telkom data and its working just fine all systems connected i would like to know how tge issues are now work related are we trying to play the work blame... Pathetic
RN
Richell N's update17 Aug 2020, 18:42
Reviewer Update
Now i received a message from the chat now its my vpn is an issue the whole day i was communicating with your guys I even had my work IT look at the issues I had been having to rule out everything else... Now im told its a work IT issue and they will get a technician to call me and explain... Im connected to my telkom data and its working just fine all systems connected i would like to know how tge issues are now work related are we trying to play the work blame... Pathetic