MyVoip weak services

Hi all ... Iv been in contact with MyVoip Whatsapp services and spoken to numerous people regarding my slow speed internet connection and been given a whole lot of stories. They have even decided to send over a technician which never pitched. The service delivery is really poor. They sell you a package that works and then after a while it becomes problematic and then they say “ but that the speed you been getting all along “ , so how is it that NOW I get buffering all day long . There’s absolutely no one who assists with regards to resolving the problem. When there is a tower problem ( problem of MyVoip ) we get down time “ did we get reimbursed for that downtime??? When there where “load-shedding” Did we get reimbursed for that ??? Honestly guys for a “well established company” yourl ain’t doing well on service