1 reviews | Active since May 2016

11 Dec 2018, 21:16

Myvoip are rogues

I contacted Myvoip for a home wifi, which was installed without me being informed that there is no connectivity where I live. Still not knowing this fact I struggled for 6 months with limited or no data access but still paid their monthly premiums. I also lodged a complain about the poor service on data access to them email about 4 weeks ago and am still awaiting a technician to come out to check the connection. I then decided to approach other service providers where I was told that where I reside we have o fibre or connectivity access for home wifis and can only do mobile routers. I have e brought this to the attention of my voip via email who are now ignoring my mails and do not respond to my query.

Please can this be addressed. I want the entire system taken back, my deposit and monthly premiums returned. Regards on behalf of Mr M I Kader

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Replies (1)
Myvoip Communications
Myvoip Communications's reply12 Dec 2018, 09:07
Official
Good morning,

I have taken a look at your link and your link is good. The problem I can see on your side is that your router is not connecting. We have dispatched a tech to come out to you. He will be there later today. I apologize for the poor service rendered and will take it up with the relevant personnel.

Once again apologies for this.