Horrible, pathetic service delivery

I have had myvoip services for just over 3 months... I have had endless issues with the network I have made numerous complaints over hello peter as well as on their telegram communications...last week Monday their tower collapsed due to the heavy winds once again I was left without services for 1 week as promised by the CEO's partner that my service will be up and running by Saturday, Sunday evening still nothing yet when i made communication with the techs on telegram they advised that the service is up and running... On monday morning needed to start work at 8 still no services, i made an arrangement to work nigh shift... Monday around 10am after a huge fuss my services are restored... And this brings me to today I started work at 5pm just to ensure the network is connected i logged on at 4:10 pm...notified the tech that the network is really slow advised he would have a look after a few minutes i was told to reboot the router and log on its 2 hours 40 minutes after I have started shift and still no network connection... I have become so frustrated i used vulgarity on my chatvto the technician on duty instead of understanding my issues as i have already lost 2 and half days of pay 2 weeks ago for the same issues, I asked the tech to get his boss to contact me all he says im testing your link and that his boss is unavailable... How many times must i complain how many times must i call or leace a complaint and nothing is done.. CAN SOMEONE HELP... I invested 900 for connecting their services and a monthly subscription for ****ty services... Leaving alone the hours and days lost at work and buying data just to ensure my work is done.