Dont allow this company to rip you off and dont waste money on upgrading anything with them , they cannot offer reliable guaranteed internet service and they cannot resolve complaints

Any future my voip unhappy customers who feel ****med by this company, please see my email below to icasa whistle blowers and please note other complaint avenues you can complain to because this company will refuse to assist you and they are not capable of resolving any complaints because the service they offer is **** and not guaranteed. Do not allow this company to rip you off. icasa can be contacted at *** and the consumer goods services ombud *** and the national consumer commission *** Many hellopeter customers including myself over the last 24 months have all accused this company my voip communications of ******** customers and for not being able to deliver on service agreement by providing reliable guaranteed internet service to them, they have all complained that the service after complaining has been pathetic and rudeness and each complaining customer was either forced to leave after there premiums were debited from them and no technical service issues were ever addressed or even resolved by this company my voip communications in the past. There are various customers from various areas in JHB to areas in KZN that have all experienced the same issues and complaints that I have had with this company. Not only this is that the company does not guarantee service but insist on advance premium payments at the beginning of each month and does not even accommodate any of the customers at all with double debits for the following month if premiums are missed the unreliable and not guaranteed service is immediately suspended and the company also insist that they want customers to pay them re connection fees as well. Customers are asked to pay upfront for equipment that has no warranty or guarantee and customers are offered a equipment rental option which also has no warranty if customers remain dis satisfied and aggrieved from the lack of feedback and or refusal of customer assistance , then customers are asked to leave and go else where if they are not happy with the service offered and provided to them after months of struggling and after months of receiving false promises to resolve customer complaints without any kind of resolution what so ever.Please investigate this company since there are over 30 different customer complaints from different customers all accusing this company of ******** customers under **** and false pretenses and forcing customers to upgrade packages with higher premiums and none of them have received a guaranteed services from the company's product and services and packages and this company pretends to be able and to be capable to offer any customer or any public consumer who has ever used their product in the past which is not true. Also I doubt if any customers coverage is properly screened before this company enters into service agreements with any customer from any geological area because many customers struggle for months on end with no and or poor reliable signal quality. and customers like myself are also accused of being abusive because they are complaining about poor service delivery and technical issues and service agreement issues and all customers are all constantly told by the owner or technical support department that the poor signal quality is either due to buffering ,and or network contention issues , and or newly constructed buildings, and or eskom power outages such as load shedding even when there is no load shedding on jhb city power grids and or bad weather conditions even if the weather is clear or the customers dish alignment needs to be realigned in which case some customers in the past have been asked to pay call out fees for the dish realignment process which also never resolves any customers issues in the past and or that the towers are not lined up all of a sudden and the networks need to be changed.It is event that this company is fully aware that over the last 4 years they have no been able to deliver on there service agreement and service offerings to any customer and they cannot offer a guaranteed reliable internet service , over 30 recent customers from various areas all have complained that this company has been ******** public consumers deliberately and as a result the technical support have also not been able to resolve or professional address any customer complaints and the company owner Sham from the long 4 years of her experience of dealing with various numerous monthly complaining customers has even become hostile and personally prejudice towards any complaining customer that she no longer even cares of the company's public reputation or ********* business practices and ********* arrogant conduct the she and her staff consistently expose the customers to.