Using Mytrip - a costly mistake

This firm claims on its website: "Before and during your trip, we are always ready to answer any questions you might have about our services" and "We are constantly working to provide you with the greatest possible selection of flights from leading airlines." Don't be fooled by Mytrip as our experience has shown. We were invited to join friends in May in the Lowveld. We decided to fly without stopovers from George to Hoedspruit via OR Tambo and back. The claims of Mytrip sounded convincing and through them we booked flights with Kulula and CEM Air through Mytrip and paid the hefty fee. The next day Kulula informed us one of our flights had been rescheduled, which meant a stopover at OR Tambo. A friend who is a regular airline flier approached Kulula on our behalf. Kulula said Mytrip made the reservations and should sort it out. This started a process lasting for more than a month with endless telephone calls (local and even to England) to Mytrip but with no result. Finally a statement was made that if we pay another R500 the problem would be sorted out. We paid and the next day a check on Checkmytrip informed me that the one flight on which we were no booked does not exist. A series of emails from me to the support service of Mytrip resulted in no response whatsoever despite the claim that the firm provides "wonderful customer care". We have now decided to drive to the Lowveld and will never use Mytrip again. We have paid a lot of money to learn that the firm is useless. Readers thinking about using Mytrip should realise that the firm's poor service could end up costing them a lot of money too.