Unacceptable service from Mytrip.com and Emirates Airlines

We had 7 tickets booked via Mytrip.com for April 2020. When COVID hit, we asked to receive vouchers, which we did. We then had 2 passengers who were no longer able to make the trip and requested a refund for those 2 passengers, which although took a while, we received about a week ago. Because of the refund that was awaited, the link to rebook still showed 7 passengers instead of the remaining 5, so we couldn't rebook. I contacted Mytrip.com in order for them to assist and was told that the rebooking time period had expired and that was the reason that I was unable to book the remaining seats. I explained to them that I had been in contact with them in this time and as to how I could book the remaining 5 passenger seats. The expiry was not met due to their incapabilities, not ours!!! Now it seems that that has been rectified, however, I am still not able to rebook as I apparently need a new link for my vouchers. When I contacted Mytrip.com via email as well as telephonically, I was told that there was a problem on the Emirates side and that they needed to "Release the control" at Emirates. I then contacted Emirates who told me that they have not got a hold on the tickets and that it was an open ticked valid until 06/08/2022. I then again contacted Mytrip.com and got the same response. I explained to them that I had contacted Emirates and that this was not the case. I then also received the following notification via email from Mytrip.com: "Hi Ann, We would like to inform you that we have already forwarded an email to the airlines and we have still not received any response from the airlines we have forwarded them a reminder email on this today once we get a response on this we will get back on this. Kind regards, Abuzar M" on the 5 October 2021. In the meantime, I am watching the price of the tickets going up and up. We are by no means wealthy and paid a lot for our tickets. This is going to cost quite a bit more for us as each day passes. Between Mytrip.com and Emirates, we need this issue to be rectified and a new link sent to me to enable me to rebook. This is unacceptable service from both Mytrip.com and Emirates. Please could this be rectified before the prices go up again. Thank you, Ann von Brandis - Booking ref. KXJCLE

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