Treated like **** while you owe me money!!!!!

I have been struggling for 6 weeks to get a refund from your company after my flight was cancelled by YOU!!! I have been calling nonstop and the consultants are so ****ing rude!!!! As per your *********** staff and the email i received my refund was processed on the 21st of February. Today is the 2nd of March and still no refund. I have submitted my bank statements on your website *** and my booking ***, you are the worst travel agency to use. Your service sucks and your customer service is non existent!!! I am in China and i need to be contacted on my Chinese number ***