The WORSE CUSTOMER SERVICE ever!! DO NOT BUY with this agency!!

The WORSE CUSTOMER SERVICE ever!! DO NOT BUY with this agency!! Over the phone, My Trip customer service confirmed that my flight could be changed as I bought the ticket 'flexible'. The agent offered me a flight and said the additional amount to pay was £36, she passed me to a machine and I paid over the phone. I received the confirmation email.

After that, I received additional emails from MyTrip prompting me to pay an extra £56.40, which I stupidly did, as I got confused with another flight. I only saw this payment in my bank account a few days later, then I realized it was another charge for the same flight.

I contacted My Trip, to check the changes, and I asked about the payment, they said 'when the payment was collected that was according to the price sow there however later while rebooking the tickets the prices changes hence the 2nd payment was collected. We are sorry but the prices are dynamic and we do not have control over it'.

I have called several times to customer service ***, but they do not pass me to the escalation team which gave me the solution. I have requested every time for them to call me back to discuss and the escalation team doesn't call me, I only receive emails with information which are No_Reply emails, there is no communication and I have been left with the solution My Trip agency wants without taking in consideration that I disagree.

I have also requested scripts of all the recorded calls and a complaint case to be open, but again no answer to that.

MyTrip made a mistake by advising me wrongly and not completing the re-booking on time, once I paid the £36 and the confirmation was received; also, I was never advised that the price was subject to changes, therefore I needed to pay extra which I did not agree on those terms.

Shame I read the terrible reviews after all damage was done. I will never use this agency in the future and I am going to spread the word.