terrible service, waiting for my refund

On mytrip.com, I booked a flight for my husband, as a gift, from LAX to Lisbon (order LFO6D), departing on January 14th. I received an e-mail on December 31st, 2021 telling me that my flight had been canceled and to contact them about my refund.

Since I bought a flexible ticket, I was not concerned about the COVID situation. Since I received that email I've tried to reach them by e-mail and telephone, but nobody has responded or provided any feedback.

When I contacted the airline (Air Maroc), they told me all January flights had been canceled and that I should contact Mytrip.com, since it is they who are responsible for my ticket, but I haven't heard anything from them.

In other words, today is January 21st, 2022, and I have not received a solution. I'm still waiting for a refund. This is completely unreasonable and disrespectful to clients!