Mytrip.com atrocious service experience

Mytrip.com does not deserve any stars. Terrible customer experience to try and reschedule my flights due to COVID. I followed their email instruction that I can only phone their call center for support (1+ hour wait to get through to an agent). The agent confirmed that I can change my flight dates but I cannot get any reimbur*****t. He then transferred me and I am in a call queue for another 2+ hours and then I get cut-off. I phoned again and after 2+ hours, I get through to another agent informing me that she cannot help me and that I need to get hold of the airline!! What atrocious customer service!! The end result is I lost my tickets, no reimbur*****t possible and no way to reschedule my dates for our planned dream holiday!!