Mtrip.com does not refund a cancelled ticket even a 1%

bad service ever i booked a ticket from Johannesburg to east London instead of saying that flight are are not available they book me a a ticket that will take me two days to east London. first day depart in Durban following day East london. and let me pay without noticing, now when i cancel immediately you dont want to refund my R1600, that I paid for nothing i will never use this service again people must be aware of ruthless agent that is taking money